Unforgettable Mt Fuji: Private Charter with English Driver

Had a great day with a private driver and it is a great way to experience Mt Fuji & Hakone. We enjoyed the flexibility of the itinerary.

Our tour with Shera was absolutely incredible from start to finish. He was so gentle and kind, and he paid close attention to every little detail — always making sure we were comfortable, safe, and enjoying ourselves. You could tell he genuinely cared about us, not just as guests, but as people. Shera went above and beyond to take care of us throughout the day. He was patient, thoughtful, and protective, which made us feel completely at ease the entire trip. His calm and caring energy made the experience feel personal and unforgettable. He took us to Mount Fuji and Hakone, showing us the most beautiful spots, sharing insights, and giving us plenty of time to take in the views. Every stop felt perfectly planned, yet relaxed — never rushed, always meaningful. If I ever come back and am thinking about booking a tour, I will ask for Shera. He doesn’t just drive — he creates memories you’ll hold on to forever.

Shera was simply the best! We’re normally DIY travelers, but his professionalism and service absolutely justified booking this trip. We coordinated with him via WhatsApp the day before and again the morning of our Mt. Fuji tour. Because of the uncertain weather, we planned two possible itineraries, and Shera was extremely helpful, flexible, and accommodating throughout. He’s knowledgeable, calm, and great with kids — our two are still talking about how nice he was! Even though we customized parts of the trip ourselves (including a family onsen stop and a speedboat tour at Lake Kawaguchi), Shera offered excellent input and made everything smooth and enjoyable. The car was spotless, spacious, and very comfortable. He was on time, polite, and genuinely pleasant to spend the day with. Despite the clouds, Shera’s positivity and professionalism made our Mt. Fuji tour the highlight of our Japan trip (even though we only saw the tip of My Fuji). Shera is the best! Highly recommend.

Our driver and guide Bek made our trip so wonderful. He arrived early in a beautiful car and asked about how we wanted the day to proceed. He then did everything to make our dream vacation come true. Even though Mount Fuji was fogged in he drove us carefully to the top and we had a lovely hike together, in the misty forest. He made our trip perfect for our needs and anticipated our desires. I felt like we all made a new friend the interaction was so natural.We had so many more interesting experiences than the trip originally offered!

We had an excellent day travelling around Fuji and Hakone. Our driver, Akon was friendly, funny and spoke excellent english. Unfortunately it was a bit cloudy so we opted to change our schedule away from the 5th station. It was such an easy process, as Akon was able to private good recommendations for alternative locations which were perfect. Despite the weather, we were able to see Fuji through the clouds at Hakone on the cable car ride. There was a bit of a line but definitely was worth it to get that iconic view.

Lucked out with a relaxed day with various views of Fuji. Our trip was made amazing by our driver Akon!!! Loved him-great knowledge of the area but plus super funny and relatable when answering all of our random questions.

Akon was a fantastic guide x very interesting to chat to and knowledgeable about the area we visited x Mount Fuji sadly covered in cloud but Akon kept the day fun

We were promptly picked up and dropped off at our hotel without any problems. It was cloudy in Tokyo but we were able to see Mt fuji when we were higher up in Step 5. Afterwards we were brought to a town famous for its natural ponds were we had street food for lunch . Then off to Fujisan , a beautiful old shrine. Jun our driver was very nice and kind. We was accommodating and gave us plenty of time to enjoy the sights. We wish we could take him with ius for our future trips for the rest of the trip.

We booked this Mt. Fuji day trip through Viator, expecting a professional and well-organized experience for our family (my wife, our son, and me). Unfortunately, it turned out to be a major disappointment. Pros: - The driver was polite, punctual, and friendly. Cons: - The biggest issue: the organizers only informed us less than 12 hour before our trip that our original, qualified driver couldn’t make it. By then, we had no option to reschedule or cancel, as the full payment had already been made. - We were told a new luxury car would be provided, but a 10+ years old, worn-out vehicle showed up instead; it could barely manage the mountain roads. - The new driver did not speak any English. We were promised an English-speaking tour guide who would accompany us and explain the sites, not just a non-communicative driver. - The driver seemed unfamiliar with the route and got lost multiple times, wasting a lot of time between stops. - Our 10-hour itinerary, which should have included at least 5 key attractions, was reduced to just 2: Mount Fuji and Owakudani volcanic valley. - We were supposed to visit Lake Ashi and enjoy a boat cruise, but due to time mismanagement, we only saw the lake, no time was left for the cruise. This was not the quality or service we expected from a Viator booking. The experience was frustrating, poorly handled, and not worth the high cost. I would not recommend this tour unless the company makes serious improvements in communication, vehicle quality, and itinerary delivery.

Sam was a very polite and caring driver/guide. He had the right balance of sharing information and allowing us to have private time. His suggestions of what to see were spot on. I highly recommend this experience. You will not regret it.